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How to send Notifications automatically?

How to Enable Notifications

From Joy app, select Notifications > Enable to use this feature. Notifications allow you to send emails to customers whenever they receive or redeem their reward points.

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Configure notifications for Earn Points

  • Enable to send emails when customers receive reward points. Click the edit icon to edit the email content.

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  • Settings: Enter the information into Subject, Content, Action Text and upload photos at Logo.
  • At Preview, you can preview the content of the email when editing.

  • All available variables: the variables will generate the according information of your store or customers

    • {{shop_name}}: your shop name

    • {{earning_points}}: number of points customers receive

    • {{earning_program}}: program's name

    • {{customer_name}}: customer's name

    • {{customer_email}}: customer's email

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  • Click Send test > Enter email address > Send > email is sent to the entered address you enter. You can review the email sample before going live.

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Configure notifications for Redeem Points

  • Enable to send email to customers when they redeem points successfully. Click the edit icon to edit the email content.

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  • Settings: Enter the information into Subject, Content, Action Text and upload photos at Logo.

  • Footer description: Enter footer's content.

  • Unsubscribe text: Enter Unsubscribe message.

  • At Preview, you can preview the content of the email when editing.

  • All available variables: the variables will generate the according information of your store or customers

    • {{shop_name}}: your shop name

    • {{earning_points}}: number of points customers receive

    • {{earning_program}}: program's name

    • {{customer_name}}: customer's name

    • {{customer_email}}: customer's email

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  • Click Send test > Enter email address > Send > email is sent to the entered address you enter, you can review the sample email before going live.

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Configure notifications for POS Point Redemption

  • Enable to send emails to customers who have made purchases in POS and redeemed rewards points for coupons.

  • Click on the Edit icon to change the email content.

  • Settings: Enter the information into Subject, Content, and Action Text. Then, upload an image to Logo.

  • At Preview, you can view the edited email content

  • All available variables: the variables will generate the according information of your store or customers

    • {{shop_name}}: shop's name

    • {{redeem_points}}: number of points redeemed for coupons

  • Click Send test > fill in the email address > Send. You can send a test and check the result in your email before it’s delivered officially.

Configure notifications Birthday Reward

  • Enable to send notification emails on customers' birthday.

  • Click on the Edit icon to change the email content.

  • Settings: Enter the information into Subject, Content, and Action Text. Then, upload an image to Logo.

  • At Preview, you can view the edited email content

  • All available variables: the variables will generate the according information of your store or customers

    • {{shop_name}}: your shop name

    • {{earning_points}}: number of points customers receive

    • {{earning_program}}: program's name

    • {{customer_name}}: customer's name

    • {{customer_email}}: customer's email

  • Click Send test > fill in the email address > Send. You can send a test and check the result in your email before it’s delivered officially.

Configure notifications for Coupons for referrals

  • Enable to send emails after clients refer friends successfully.

  • Click on the Edit icon to change the email content.

  • Settings: Enter the information into Subject, Content, and Action Text. Then, upload an image to Logo.

  • At Preview, you can view the edited email content.

  • All available variables: the variables will generate the according information of your store or customers

    • {{shop_name}}: your shop name

    • {{referrer_discount}}: discounts that customers receive

  • Click Send test > fill in the email address > Send. You can send a test and check the result in your email before it’s delivered officially.

Configure notifications for Referrals for friends

  • Enable to send emails after customers click on the referral link and fill in the email to get coupons.

  • Settings: Enter the information into Subject, Content, and Action Text. Then, upload an image to Logo.

  • At Preview, you can view the edited email content.

  • All available variables: the variables will generate the according information of your store or customers

    • {{shop_name}}: your shop name

    • {{referrer_discount}}: discounts that customers receive

  • Click Send test > fill in the email address > Send. You can send a test and check the result in your email before it’s delivered officially.

Points for Referrers

  • Enable to send emails after customers make successful referrals and receive coupons as reward. To edit the email, click on Edit icon:

  • Settings: Enter Subject, Content, Action text and upload the store's Logo. You can also preview email's content while editing.

  • Available variables: the variables will generate the according information of your store or customers

    • {{shop_name}}: your shop name

    • {{referrer_discount}}: discounts that customers receive

    • {{Earning points}}: amount of points customers receive

  • Click Send test > fill in the email address > Send. You can send a test and check the result in your email before it’s delivered officially.

VIP Tier Archieved

  • Enable to send email notification when customers join the tier programs. To edit the email, click on Edit icon:

  • Settings: Enter Subject, Content, Action text, Progression text, Next tier description text and upload the store's Logo. You can also preview email's content while editing.

  • Available variables: the variables will generate the according information of your store or customers.

    • {{shop_name}}: your shop name
    • {{customer_name}}: customer's name
    • {{customer_email}}: customer's email
    • {{tier_name}}: tier that customers reach
    • {{next_tier_point}}: Points customers need to earn to move up to a higher tier
    • {{next_tier_name}}: The VIP status that customers will achieve

  • Click Send test > fill in the email address > Send. You can send a test and check the result in your email before it’s delivered officially.