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How to configure Live chat (WhatsApp/Messenger)

1. Enable Livechat​

At App Dashboard > Enable at the Live Chat block to enable the feature. Click Settings to customize Live Chat.

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2. Customize Live Chat: Messenger/WhatsApp​

Step 1: Choose Preset​

Select the preset in step 1 and check the display in Preview.

  • Select WhatsApp if you only want to show WhatsApp chatbox on your store.

  • Select Messenger if you only want to show Messenger chatbox on your store.

  • Select both Messenger & WhatsApp if you want to show both

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Step 2: Select Channels​

Enable the Channel you want to show on your store.

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WhatsApp​

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- Phone Number: Enter the phone number to use for WhatsApp. Make sure the phone number you enter is registered to your WhatsApp account.

- Name: Enter a display name for your account

- Avatar: Select the image to display for the account. You can select an existing image or upload a new one from the device.

Messenger​

See the detailed guide here to do 2 steps.

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Step 3: Display Settings​

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- Display Pages: Select All Pages to have live chat displayed on all pages. Select Selected Pages and select the pages you don't want displayed in Excluded Pages.

- Position: Select the display position of the live chat on the screen

- Display Devices: Select the device that displays the live chat.

- Live chat icon: Select an existing icon or upload a new one from your device. This icon is only visible when you enable both WhatsApp and Messenger.

- Icon Background Color: Select the background color of the icon.

- Icon Color: Select the color of the icon.

Step 4: Advanced Settings​

  • Advanced Settings for WhatsApp

- Response Time: Enter the content displayed in the chatbox.

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- Greeting Message: Enter the greeting displayed in the chatbox.

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- Icon Background Color: Select the background color of the WhatsApp icon.

- Icon Color: Choose the color of the WhatsApp icon.

- Description Background Color: Select the background color displayed in the chatbox.

- Text Color: Select the color for the content displayed in the chatbox.

- Online Time: Select Available 24/7 to show WhatsApp all the time. Select Schedule Time and set WhatsApp display time.

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  • Advanced Settings for Messenger

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- Language: Select the display language at Messenger.

- Greeting Message: Enter the greeting displayed at Messenger.